Privacy policy

Woolenfashion highly values your trust, therefore we have done everything to keep your private information confidential. You can register, place orders and make payments without any doubts – we have provided the highest security level for our cooperation, so that you can purchase your garments without any worries.

Woolenfashion protects the fundamental rights and freedoms of natural persons, especially respect for privacy, in relation to the processing of personal data of natural persons according to Directive No. 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and of the free movement of such data and the Law on the Protection of Personal Data of Natural Persons of the Republic of Latvia.

Woolenfashion never uses and shares the information obtained from you online and does not sell and lease consumer contact information to other market participants.

If the customer who has ordered and bought the product online does not have legal capacity and/or legal capacity to act, the lawful representative of this person (e.g., parents, guardians) shall be responsible for the ordering and the payment for the product. In this event, the order shall not be cancelled and the payment effected shall not be returned.

 Data Protection Policy

1. Personal information

To fulfil your order, you must provide us with a certain information (which you enter by filling the required fields on the registration of the customer), such as your name, e-mail address, postal address and the details of the item/s that you’re ordering. You may also choose to provide us with additional personal information (eg. individual measurements) for a custom order if you contact us directly (by e-mail).

 2. The legal basis we rely on to collect, use, and share your personal information (Why we need your personal information and how we use it)

 We rely on a number of legal bases to collect, use, and share your information, including:

--as needed to provide our services, such as when we use your information to fulfil and to ship your order or to provide a customer support;

--if necessary to comply with a legal obligation or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

3. The third parties with whom we share your personal information

 Information sharing and disclosure--

Service providers, such as delivery companies. We will share your personal information (name and postal address) with these third parties (delivery/transport companies), but only to the extent necessary to perform these services.

 4. Data retention

 We retain your personal information only for as long as necessary to provide you with our services. Your profile account info we save for 5 years for your convenient future purchases.

 5. Our Customers’ rights regarding our use of their personal information and our contact details

 Your Rights--

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases:

 Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information.

  • Change, delete. You may also have rights to change or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • How to contact us--

For purposes of EU data protection law we are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@woolenfashion.com.